Expired Support: What to do if you've found a bug?
In 85% of support tickets we receive, the website issues that our clients struggle with, are related to caching and server limitations, another 10% are conflicts created by various 3rd plugins and extensions. The rest are related to bug fixes or customization requests.
Because of this, you might have a situation where a function from the theme doesn't function properly and you might think you've found a bug, when in reality, we're talking about a cache issue, a third party conflict, etc.
Because Flothemes supports bugs or product-related issues throughout the whole lifespan of a theme, you can request a fix for a bug, regardless of having an active support subscription or not.
Before doing so, there are a few steps to complete to make sure we're talking about a bug, not a third-party conflict.
Steps to Follow
To request a fix, there are a few steps to complete to make sure we're talking about a bug, not a third-party conflict.
2. Test if the issue is present on another browser/ device. If not, it means you have a temporary cache issue.
3. Update your Flo Plugins, theme, WordPress version (if you're a Classic and Flextheme user). Clear your cache and check if the issue persists.
4. Disable all third-party plugins. Clear your cache and check if the issue persists.
5. If you have an issue such as - changes not being saved, an error when trying to save a FlexBlock, you're not able to upload content, or you receive errors that start with 5 (i.e. 500, 502, 503), we recommend reaching out to your hosting provider to make sure that your server allocates enough resources for your website to operate as it should, here are the recommended values.
I followed these steps, what's next?
If your issue is still present after completing the 5 steps described above, there's a chance you've found a bug. Submit a ticket via the "Request a Fix" form and the team will get back to you with a resolution.